FAQ: IN-OFFICE VISIT FOR ESSENTIAL CARE
LAST UPDATED: JUNE 10, 2020
Over the past several months, our offices have taken proactive steps to keep our patients and employees safe. Now, as things begin to stabilize, it is our job to make sure you are receiving the essential care you need. To ensure this, on May 4, 2020—with stringent safety measures in place— we started a gradual re-opening of offices that had been temporarily closed.
What kind of services will you start to offer in-person?
It is important to restart care that is currently being postponed, such as essential surgeries and procedures, chronic disease care, and, ultimately, preventive care. We know many patients have ongoing health care needs that are being deferred and need to re-start clinically necessary care.
Is it safer to postpone an office visit until the pandemic is over?
We understand you may be hesitant to seek in-person care at this time. However, the dangers of undetected medical conditions and chronic disease may put you at even greater risk. We’ve put careful precautions and protocols in place to ensure a safe in-office visit. We hope you don’t delay making an appointment for essential care.
What is SMG doing to keep me safe at my next in-office visit?
For the safety and well-being of our patients and in-office teams, we are reinforcing best practices and careful considerations at all our facilities, including the below. We are also offering antibody testing to determine whether a person has been exposed to COVID-19.
- Strict social and physical distancing measures
- Minimal time spent in waiting areas
- Chairs spaced at least 6 feet apart
- Low patient volumes
- Restriction of visitors (unless medically necessary; limit one)
- Screening of all patients and employees using non-contact infrared thermometers
- Rigorous cleaning and disinfecting of all areas
- All patients, employees, and visitors to be wearing masks or face coverings
- Acceptable masks:
- cloth mask
- surgical mask
- dust mask
- N95 mask without vent
- Unacceptable masks:
- masks with vent or exhalation valve, which allow unfiltered exhaled air to escape
- Acceptable masks:
Will all SMG locations be open?
Our plan is a phased re-opening. All services are reopen to scheduled visits, and locations are continuing to reopen. SMG physicians and providers are seeing patients with reduced schedules to accommodate social and physical distancing among patients. Current hours of operation are 8:00 a.m. – 6:00 p.m., Monday – Friday, and 8:00 a.m. – 2:00 p.m., Saturday. For a list of open locations or to book an appointment, see the locations page or call 908-273-4300.
Will you still be offering telemedicine?
As we return to more in-person clinically essential care, we will continue to maximize our telemedicine platforms for care that can be accomplished virtually. Call your provider, reach out by portal message, or call us at 908-273-4300 to determine which type of virtual visit will work best to meet your needs.